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1 internal customer
внутренний заказчик
Заказчик, работающий для того же бизнеса, что и поставщик ИТ-услуг.
См. тж. внутренний поставщик услуг, внешний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
internal customer
A customer who works for the same business as the IT service provider. See also external customer; internal service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > internal customer
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2 internal customer
упр. внутренний потребитель (потребитель продукта компаний, который находится внутри самой компании: напр., другой цех или подразделение)See: -
3 internal customer
Финансы: внутренний клиент (англ. термин взят из публикации UniCredit Group) -
4 internal customer service level: ICSL
interne klantenservicegraadEnglish-Dutch technical dictionary > internal customer service level: ICSL
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5 customer
сущ.1) марк. = consumer 1),ATTRIBUTES: average 2. 2), commercial 1. 1), core 2. 1), current 2. 2), dependable 2. 2), direct 1. 3), distant 1. 1), end 1. 1), external 1. 3), final 1. 3), industrial 1. 1), internal 1. 3), key 2. 1), loyal 1. 1), major 1. 2), potential 2. 1), profitable 1. 1), prospective 2. 2), regular 1. 2), repeat 3. 2), target 3. 2)
foreign ( international) customer — зарубежный клиент, международный клиент
customer-oriented approach — подход, ориентированный на потребителя
customer-oriented pricing — ценообразование, ориентированное на потребителя
Her best customer of wine, olive oil and tobacco was Germany. — Ее лучшим покупателем вина, оливкового масла и табака была Германия.
vendor’s customer — клиент продавца
cash-cow customer — "дойный" клиент
credit card customer — клиент, расплачивающийся кредитной картой
to lose a customer — потерять клиента [покупателя\]
to service [to serve\] customers — обслуживать покупателей [клиентов\]
Ant:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theorySee:advertising customer, average customer, business customer, cash customer, charge-account customer, cloning customers, commercial customer, core customer, credit customer, current customer, defaulting customer, dependable customer, direct customer, distant customer, end customer, established customer, exacting customer, external customer, final customer, first time customer, first-class customer, government customer, higher-priority customer 2), high-priority customer, impatient customer, industrial customer, institutional customer, internal customer, key customer, long-standing customer, lost customer, loyal customer, major customer, manufacturer's customer, marginal customer, minor customer, non-preferred customer, patient customer, potential customer, preferential customer, preferred customer, premium customer, primary customer, private label customer, profitable customer, prospective customer, registered customer, regular customer, repeat customer, residential customer, retail customer, return customer, secondary customer, separate customer, target customer, ultimate customer, wholesale customer, would-be customer, customer acceptance, customer account, customer accounting, customer advice, customer affairs, customer appeal, customer attitude, customer base, customer behaviour, customer benefit, customer bias, customer category, customer cloning, customer coalition, customer complaint, customer confusion, customer conviction, customer data, customer delight, customer demand, customer departmentalization, customer discrimination, customer dissatisfaction, customer engineer, customer environment, customer evaluation, customer excellence, customer feedback, customer file, customer flow, customer goodwill, customer group, customer information, customer inquiry, customer involvement, customer journal, customer knowledge, customer ledger, customer list, customer location, customer loop 2), customer loyalty, customer management, customer market, customer mix, customer perception, customer perspective, customer preferences, customer profile, customer profitability analysis, customer quality, customer rate, customer relations, customer relationships, customer research, customer response time, customer retention, customer satisfaction, customer segment, customer service, customer size, customer specialization, customer support, customer survey, customer targeting, customer transaction, customer value, customer's account, customer's man, customer's needs, customer's specifications, customers cloning, customers flow 1) create customers, support customers, class of customer, assignment of customers, at the customer's option, business to customer, business-to-customer, circle of customers, class of customer, cloning of customers, customer in service, customer of long standing, know your customer, receivables from customers, voice of the customer, American Customer Satisfaction Index, customer assurance program, customer buying process, customer credit risk, customer financing risk, customer holdover effect, customer's loan consent, customer's net debit balance, Healthcare Customer Service Associate, Know Your Customer Rule2) ТМО клиент, абонент, объект (люди, блоки данных, задания, требования, процессы, сообщения, программы, вызовы, стоящие в очереди на обслуживание к компонентам системы обслуживания; напр., касса, узел коммутации, процессор, программа)See:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theory
* * *
клиент: лицо, которое приобретает товары или услуги, берет что-либо в аренду (особенно на регулярной основе).* * *. . Словарь экономических терминов .* * *покупатель; заказчик -
6 internal
прил.1) общ. внутренний (находящийся внутри какого-л. объекта или субъекта)2) эк., пол. внутренний, национальный, отечественный ( осуществляемый внутри страны)Syn:See:internal affairs, internal balance, internal colonialism, internal colonization, internal commerce, internal convertibility, internal credit б), internal debt, internal issue, internal market 1) б), 2) б), 3) б), internal migration, internal policy, internal price, internal public debt, internal revenue bonded warehouse, internal service fund, internal trade, internal value3) эк. внутренний, внутрифирменный ( имеющий место внутри компании); штатный ( о сотрудниках компании)Syn:See:internal accounting, internal accounting control, internal accounts, internal appointment, internal audience, internal audit, internal auditor, internal bond, internal brand, internal capital generation rate, internal change forces, internal check, internal clientele, internal communications, internal competition, internal consultant, internal control, internal credit а), internal customer, internal diseconomies of scale, internal document, internal economies of scale, internal efficiency, internal environment, internal expansion, internal failure, internal financing, internal funding, internal funds, internal growth, internal information, internal job market, internal labour market, internal lead time, internal market 4) а), internal memo, internal method, internal operation, internal organization, internal promotion, internal rate of return, internal rating, internal recruiting, internal reporting, internal transaction, internal variable, internal float, internal lead time4) псих., соц. внутренний ( происходящий внутри человека)Syn:See:* * *. . Словарь экономических терминов . -
7 customer-facing service
- услуга, ориентированная на заказчика
услуга, ориентированная на заказчика
(ITIL Service Design)
ИТ-услуга, видимая заказчику. Обычно это услуги, поддерживающие бизнес-процессы заказчика и способствующие получению одного или нескольких конечных результатов. Все ориентированные на заказчика услуги, находящиеся в эксплуатации, включая готовые к развёртыванию, записываются в каталог услуг вместе информацией о результатах, ценах, способах заказа и контактной информацией. Также должны вестись записи о другой информации (например, взаимосвязи с поддеживающими услугами и другими КЕ) для внутреннего использования поставщиком ИТ-услуг.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
customer-facing service
(ITIL Service Design)
An IT service that is visible to the customer. These are normally services that support the customer's business processes and facilitate one or more outcomes desired by the customer. All live customer-facing services, including those available for deployment, are recorded in the service catalogue along with customer-visible information about deliverables, prices, contact points, ordering and request processes. Other information such as relationships to supporting services and other CIs will also be recorded for internal use by the IT service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > customer-facing service
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8 internal marketing
Mktgthe application of the principles of marketing within an organization. Internal marketing involves the creation of an internal market by dividing departments into business units, with control over their own operations and expenditure, with attendant impacts on corporate culture, politics, and power. Internal marketing also involves treating employees as internal customers with the goal of increasing employees’ motivation and customer focus. -
9 internal metric
внутренняя метрика
Метрика, которая используется поставщиком ИТ-услуг для мониторинга эффективности, результативности или эффективности с точки зрения затрат внутренних процессов поставщика ИТ-услуг. Внутренние метрики обычно не предоставляются заказчикам ИТ-услуг.
[ http://www.dtln.ru/slovar-terminov]
внутренняя метрика
Метрика, которая используется поставщиком ИТ- услуг для мониторинга эффективности внутренних процессов, их результативности и эффективности затрат. Внутренние метрики обычно не предоставляются заказчикам ИТ- услуг.
См. тж. внешняя метрика.
[Словарь терминов ITIL® версия 1.0, 29 июля 2011 г.]
EN
internal metric
A metric that is used within the IT service provider to monitor the efficiency, effectiveness or cost effectiveness of the IT service provider’s internal processes. Internal metrics are not normally reported to the customer of the IT service. See also external metric.
[Словарь терминов ITIL® версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > internal metric
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10 internal service provider
внутренний поставщик услуг
(ITIL Service Strategy)
Поставщик ИТ-услуг, который является частью той же Организации, что и заказчик. Поставщик ИТ-услуг может одновременно иметь внутренних и внешних заказчиков.
См. тж. поставщик услуг типа I; поставщик услуг типа II; инсорсинг.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
internal service provider
(ITIL Service Strategy)
An IT service provider that is part of the same organization as its customer. An IT service provider may have both internal and external customers.
See also insourcing; Type I service provider; Type II service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > internal service provider
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11 internal differentiation analysis
Gen Mgtan examination of processes in the value chain to determine which of them create differentiation of the product or service in the customer’s eyes, and thus enhance its value. Internal differentiation analysis enables an organization to focus on improving the identified processes to maximize competitive advantage. Steps involve identification of value-creating activities, evaluation of strategies that can enhance value for customers, and assessment of which differentiation strategies are the most sustainable.The ultimate business dictionary > internal differentiation analysis
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12 internal company
"A company that is part of an intercompany organization and that is linked to other internal companies within the same organization, either as a customer or as a vendor." -
13 Customer Acceptance Testing
Abbreviation: CAT (USPS / industry internal preproduction test of IMB system before TEM)Универсальный русско-английский словарь > Customer Acceptance Testing
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14 internal project
A project without a direct customer relation. -
15 internal funding customer number
English-russian dctionary of contemporary Economics > internal funding customer number
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16 internal funding customer number
English-russian dctionary of diplomacy > internal funding customer number
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17 external customer
внешний заказчик (в информационных технологиях)
Заказчик, который работает в интересах иного, по отношению к поставщику ИТ услуг, бизнеса.
См. тж. внешний поставщик услуг; внутренний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
external customer
A customer who works for a different business from the IT service provider.
See also external service provider; internal customer.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > external customer
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18 intercompany customer
"An internal company that acts as a customer to another internal company. When a company does not satisfy an original sales order, that company becomes an intercompany customer when it directs a purchase order to another internal company to satisfy the original sales order." -
19 внутренний заказчик
внутренний заказчик
Заказчик, работающий для того же бизнеса, что и поставщик ИТ-услуг.
См. тж. внутренний поставщик услуг, внешний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
internal customer
A customer who works for the same business as the IT service provider. See also external customer; internal service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > внутренний заказчик
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20 interne klantenservicegraad
• internal customer service level: ICSLNederlands-Engels Technisch Woordenboek > interne klantenservicegraad
См. также в других словарях:
Internal customer — is a technical term used in management science.If one department, individual or process within an organization supplies another such within the same organization with goods, information or services then the latter is described as the internal… … Wikipedia
internal customer — UK US noun [C] ► HR, WORKPLACE an employee or department that uses goods or services supplied by their own company as part of their job: »The IT group s internal customers complained about poor service as their own IT staff were often hired to… … Financial and business terms
internal customer — A unit, division, or individual employee who is the recipient of materials, products, information, or services from another unit in the same organization (the internal supplier). The concept encourages employees to treat their co workers as… … Big dictionary of business and management
Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 … Wikipedia
customer — A designation that refers to segregated clearing member firm trading activity. Customer trading activity and funds may not be combined with non segregated house activity within a clearing member firm. A term which, within the SFA rules, means a… … Financial and business terms
internal supplier — See internal customer … Big dictionary of business and management
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
Customer centricity — is a strategy to fundamentally align a company’s products and services with the wants and needs of its most valuable customers to maximize profits for the long term. Customer centricity refers to the orientation of a company to the needs and… … Wikipedia
Internal marketing — (IM) is an ongoing process that occurs strictly within a company or organization whereby the functional process aligns, motivates and empowers employees at all management levels to consistently deliver a satisfying customer experience.Key… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
